Shipping & Returns
We hope you love your new items. If you did not love your purchase, Oak & Ivy is happy to return your item(s), if they meet the following criteria:
- Must be postmarked for return within 30 days of receiving your order
- Item(s) must not be worn or altered; must be in original condition
- Item(s) must have all tags attached
- All sale accessory and body items are FINAL SALE and CANNOT be returned or exchanged
RETURN + EXCHANGE PROCESS:
If your return meets the above criteria, use the return label included in your package. Note all returns will be made at the customer’s expense and are non-refundable. Oak & Ivy will deduct from your refund total to cover return shipping costs. Returns should be sent through a traceable and/or insurable method, as Oak & Ivy is not responsible for any returned packages not received.
Please note the following:
- We do not accept returns past 30 days; if your items are received outside of the approved time frame, the package will be immediately returned to sender.
- Shipping and handling fees are non-refundable
Please allow 3-4 weeks, from the time you mailed your package for us to receive and process your return.